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Software Support Professional

Digital learning is our mission. WE EMPOWER PEOPLE. 

We are looking for an enthusiastic colleague demonstrating the same “Passion for Learning” as we do, a talented person wanting to grow together with us. As part of our level 2 Customer Support department, you will solve issues, problems, and incidents for our international customers with a range of in-house, award-winning eLearning software.

Your job

  • Be a single point of contact for our German-speaking customers
  • Manage incidents
  • Test and reproduce the customer scenarios to solve issues, problems and incidents complying with our SLA’s by working together with colleagues from Support, Software Development, Technical Services and Consulting
  • Bring a significant contribution to ensure high-quality for our software applications by thoroughly testing them.

Requirements

  • 2-3 years of hands-on experience in IT (in Customer Support/Software QA).
  • Fluency in German is mandatory (written and spoken) and good knowledge of English.
  • Excellent troubleshooting and problem-solving skills.
  • The motivation for helping customers to find the proper solutions. Ability to manage high priority situations.
  • Initiative and adaptability to a fast-paced, customer-focused environment.
  • Good understanding of software fundamentals (ex. WEB applications).
  • Excellent communication skills, ability to work well within a team and individually.
  • Ability to learn quickly about our complex software products under development.
  • Demonstrate a passion for learning, for building know-how and for supporting others.
  • Availability to work in shifts.

 What we offer

  • An attractive and competitive salary package.
  • In-depth training provided for all our software products and tools.
  • Experienced and enthusiastic colleagues support and inspire you.
  • Possibility to work remote.
  • An opportunity to boost your career.
  • Exciting projects for major brands.
  • Sport incentives/gym fee reimbursement. 
  • Free fruits in the office.
  • Recommendations/referrals bonus.
  • Private medical clinic subscription.
  • Participation in sport & teambuilding events, Bookster subscription, and more...

About IMC

Digital learning is our mission. WE EMPOWER PEOPLE.

Using digital learning solutions, we help national and global organizations to develop their employees - in an innovative, motivating, and effective way.

IMC is one of the world's leading service and technology providers for learning, talent, and new media solutions, with 12 international locations and award-winning products. We are proud of more than 300+ excellently trained, creative and competent colleagues. Over 1100 renowned international customers inspire us to the highest quality.

Interested? We are looking forward to your application.