Digital education is our mission. WE EMPOWER PEOPLE.

Using digital learning solutions, we help national and global organizations to develop their employees - in an innovative, motivating and effective way. As a competent Software Support Professional (f/m) you represent the single point of contact for our international high-level costumers.

Your tasks

  • Provide 2nd and 3rd level support via ticketing system, telephone or email to international customers by answering inquiries about our products;
  • Identify software issues, manage incidents and process tickets to coordinate delivery of software updates to customers;
  • Act as interface between internal departments, in particular the sales, consulting and development departments;
  • Local office IT support and maintenance in a Windows environment;
  • Ensure high quality of our software applications;
  • Increase customer satisfaction.

Your strengths

  • Bachelor’s degree or certified trainings in informatics/computer science;
  • 2 - 3 years of hands-on experience in IT customer support;
  • Passionate about explaining complex software and helping customers find the right solutions;
  • Excellent analytical and problem solving skills;
  • Structured approach paying high attention to detail;
  • Motivation to work well within a team as well as individually;
  • Ability to communicate effectively in the workplace, both verbally and in writing.

What we offer

  • An interdisciplinary and international work environment;
  • Experienced, intelligent and motivated colleagues who support and inspire you – whenever needed;
  • New challenges that want to be mastered by you, every day - a high learning curve and development opportunities guaranteed;
  • Exciting projects for major brands.

About IMC

IMC is one of the world's leading service and technology providers for learning, talent and new media solutions, with 11 international locations and award-winning products. We are proud of more than 250 excellently trained, creative and competent colleagues. Over 1100 renowned international customers inspire us to the highest quality.