Digital education is our mission. WE EMPOWER PEOPLE.
Using digital learning solutions, we help national and global organizations to develop their employees - in an innovative, motivating and effective way. As a competent Software Support Professional you represent the single point of contact for our international high-level costumers.
- Provide 2nd and 3rd level support to international customers by answering inquiries about our products via the ticketing system
- Identify software issues, manage incidents and process tickets to coordinate delivery of software updates to customers
- Act as interface between internal departments, in particular the sales, consulting and development departments
- Local office IT support and maintenance in an Office 365 environment
- Ensure high quality technical support of our software applications
- Increase customer satisfaction
- Bachelor’s degree or certified trainings in informatics/computer science
- 2 - 3 years of hands-on experience in IT customer support
- Passionate about explaining complex software and helping customers find the right solutions
- Excellent analytical and problem-solving skills
- Structured approach paying high attention to detail
- Motivation to work well within a team as well as individually
- Ability to communicate effectively in the workplace, both verbally and in writing.
What we offer
- An interdisciplinary and international work environment
- Experienced, intelligent and motivated colleagues who support and inspire you – whenever needed;
- New challenges that want to be mastered by you, every day - a high learning curve and development opportunities guaranteed;
- Exciting projects for major brands.
IMC is one of the world's leading service and technology providers for learning, talent and new media solutions, with 12 international locations and award-winning products. We are proud of our 270 excellently trained, creative and competent local and international colleagues that efficiently serve over 1100 renowned customers internationally that inspire us to the highest quality.
Interested? We are looking forward to your application.