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Software Implementation Consultant (SaaS)

We are seeking a dynamic and motivated individual to join our growing US team as a Software Implementation Consultant who has experience in implementing enterprise-level Learning Management Systems or SaaS applications. This role is ideal for someone who thrives on delivering successful projects and is passionate about consulting.

As an imc Software Implementation Consultant, you will play a key role in deploying new customer projects and supporting existing clients with ongoing work packages for our leading Learning Management System and other software solutions.

Key Responsibilities

  • Implement and roll out imc's Learning Management System.
  • Facilitate workshops with customers to understand their needs and provide tailored solution options.
  • Analyse customer requirements to create solution designs and detailed specification documents.
  • Configure software according to specifications.
  • Define and set up interfaces (e.g., batch .csv, SSO, API).
  • Develop test cases, conduct end-to-end testing, and assist customers in their testing processes.
  • Diagnose system errors, report issues, and test fixes.
  • Manage projects using both waterfall and agile methodologies.
  • Deliver training workshops and coaching sessions for customer teams.
  • Support pre-sales activities by conducting demos, presentations, technical tender responses, and pitches.

Experience

  • Minimum of 3 years of experience implementing enterprise-level Learning Management Systems or SaaS applications.
  • Strong project management skills with the ability to manage scope, time, and budget effectively.
  • Excellent interpersonal skills to build strong relationships with customers.
  • Ability to lead functional and technical meetings/workshops confidently.
  • Customer-focused mindset with the ability to work independently or collaboratively in a team setting.
  • Familiarity with SQL database-driven web applications.
  • Knowledge of SSO solutions, APIs, and interfacing protocols is advantageous.

What We Offer

  • Collaboration with experienced colleagues to inspire growth and innovation.
  • Opportunities for career advancement and professional development.
  • Work on large-scale projects with renowned clients.
  • Comprehensive training on imc software products.
  • A vibrant team environment that values diversity and inclusion.

imc is one of the world's leading learning technology and content providers with 12 international locations and numerous award-winning solutions. We are proud to have almost 400 valued employees globally that together support over 1200 customers including numerous internationally renowned brands and public organisations who continue to inspire our passion for innovation.

Ready for your next challenge with the skills and passion to match?

Then apply today and let's have a chat.